GENERAL FAQs

How can I contact Customer Service? +

If you have any questions, concerns, or need assistance with your order, feel free to reach out.

Email us at:thehealthyardshop@gmail.com Message us via the chat box below

We are available Monday to Friday -9:00 am to 6:00 pm, excluding Holidays

What is your Subscription Plan? +

Our Subscription Plan is designed to make sure you never run out of your favorite Health Yard products. By subscribing, you ensure timely delivery of your essentials, automatically placed at your preferred schedule for your convenience.

Why Subscribe to the Health Yard Plan?
💸 BIG SAVINGS
Enjoy discounts of 10% to 20% when you join the Health Yard Subscription Plan.

🕒 CUSTOMIZABLE PLAN
Tailor your subscription to fit your lifestyle with flexible delivery options: every 2 weeks, monthly, or every 2 months. You can pause, skip, or cancel anytime. Plus, delivery times are outlined based on your region (Luzon, Visayas, Mindanao) for full transparency.

📦 STOCK ASSURANCE
Restock your favorite Health Yard products hassle-free and avoid the inconvenience of running out.

🎁 EXCLUSIVE BENEFITS
Get priority customer support and enjoy effortless subscription management.

Start your journey to a stress-free wellness routine today!

For more information, please CLICK HERE

What is your Return & Refund Policy? +

For our detailed refund and return policy, please READ HERE

Can I reschedule my deliveries? +

Yes, provided that the package has not been processed for delivery. Please get in touch with our Support Team at thehealthyardshop@gmail.com or chat with us on our website.

What if I received damaged or incorrect item? +

Please contact our customer service team within 7 days after receiving your order for assistance with a replacement or refund. Make sure to provide also to send us photos/videos of the damaged / incorrect items received as proof of such occurrence.

Do you offer Free shipping? +

All Orders above ₱1500 are eligible for Free Shipping.

What is your Estimated Delivery times? +

All orders will be dispatched within 24 Hours. Delivery days may take from 2 - 7 days for nationwide delivery.

 Can I cancel an order after it’s been placed? +

Order cancellations are allowed within 12 hours or before the order is shipped. Contact our customer service team for assistance.

What are your payment methods? +

Non-Subscription Available Payment Methods:

-Cash on Delivery (COD)
-Credit/Debit Cards: Visa, MasterCard
-E-Wallets: GCash, Maya, GrabPay
-QR Payments: QRPH

Subscription Available Payment Methods:

PAYPAL

Do you offer international shipping? +

As of the moment, we are not offering International Shipping